Cross-border receipts and reconciliation
Platform settlements, payment providers and bank credits do not match? We trace fees, refunds, currencies and timing to explain the difference and support accounting entries and factual bank responses.
Who this service can help
We support businesses using multiple platforms, providers or collection accounts , focusing on transaction-to-receipt reconciliation and currency accounting explanations.
Sellers using payment providers
We connect provider settlements to orders and accounting records.
Businesses with several collection accounts
We clarify account ownership, currencies, settlement routes and reconciliation responsibilities.
Businesses with receipt and customs differences
We distinguish explainable commercial differences from matters requiring correction and supporting evidence.
How we help your business
We work with you to understand the business, explain the figures and plan the next steps.
1. Map the collection channels
We review platforms, providers, banks and account owners, with settlement currencies and cycles.
2. Explain deductions and differences
We check fees, freight, refunds, partial payments and timing; do not create documents to force a match.
3. Review dates, currencies and entries
We review transaction and settlement dates, currencies and accounting methods to review period and exchange differences.
Service options and fees
Choose the support you need
We agree the work and fees for your business, with any additional support quoted separately.
Fees reflect account and currency counts, transaction volumes, historical periods, differences and document preparation.
What this service covers
We connect transactions and accounts to explain differences and support everyday decisions.
Collection route and account map
We show the actual order-to-receipt path for account-use review and routine responsibilities.
Itemised reconciliation
We link deductions, refunds, partial receipts and timing differences to original records.
Exchange and accounting notes
We document currencies, dates and treatment methods for the accounting team to review.
Records for bank enquiries
We organise records and explanations against actual questions; this is not a payment channel or an approval guarantee.
Frequently asked questions
Q:What are the common methods for cross-border e-commerce payment collection?
Common methods include platform settlements, bank receipts and compliant payment service providers. Check supported regions, entity eligibility, charges, settlement cycles and required documents. Receiving accounts should match genuine business and authorisation relationships. A payment tool does not itself remove bookkeeping or tax obligations.
Q:What should I do if the payment amount is inconsistent with the customs declaration amount?
Reconcile commissions, freight, refunds, exchange rates, instalment receipts and transaction timing differences individually, retaining contracts, orders, customs declarations and settlement evidence. Separate explainable business differences from declaration errors. Where corrections are needed, follow the relevant bank, customs or tax procedures; do not fabricate documents to force the figures to match.
Let’s talk about the issue you want to solve
Tell us where you sell and what is causing difficulty. We can discuss the appropriate service and how fees are assessed; you do not need a completed analysis to start the conversation.